In recent weeks, Neutrogena has issued a voluntary recall of its Makeup Remover Ultra-Soft Cleansing Towelettes, stirring concern across the beauty community. This recall underscores important safety issues around bacterial contamination — and it’s a reminder for skincare lovers to stay informed. Here’s a deeper dive into why this happened, who is affected, and what alternatives to consider.
What Happened? The Neutrogena Recall Explained
On September 19, 2025, Neutrogena — under parent company Kenvue — initiated a recall after internal testing found the presence of the bacterium Pluralibacter gergoviae in a specific lot of their popular makeup remover wipes. Prevention+2Allure+2 The lot number associated with the recall is 1835U6325A, affecting 50-count, 25-pack Ultra-Soft Towelettes. The Economic Times+2beautymatter.com+2
The U.S. Food and Drug Administration (FDA) has classified this as a Class II recall, which means the risk is moderate. While severe long-term effects are unlikely, exposure could cause temporary or reversible health issues. Global Cosmetics News According to reports, approximately 1,312 cases of the product have been recalled, largely distributed in four U.S. states: Texas, Georgia, South Carolina, and Florida. powershealth.org+1
Why This Recall Matters
The bacterium in question, P. gergoviae, is particularly problematic because it is known to resist preservatives commonly used in cosmetic products. powershealth.org+1 For most healthy people, the risk remains low, but for individuals with weakened immune systems or sensitive skin, P. gergoviae may pose a greater threat. Potential health issues include urinary tract infections, eye infections, respiratory problems, and even sepsis — though such outcomes are rare. Good Housekeeping
Moreover, this recall highlights a broader concern in skincare manufacturing — ensuring stringent microbial testing across batches and improving production processes. Global Cosmetics News
What You Should Do If You Own the Recalled Wipes
If you currently have Neutrogena makeup remover wipes, it’s important to check the lot number on packaging — only the wipes marked 1835U6325A are affected. indy100+1 If your product matches, stop using it immediately. Neutrogena has advised consumers to properly dispose of the recalled items. Prevention
To request a refund or replacement, the company suggests submitting a claim with a photo of your product. Prevention If you experience any unusual symptoms — such as irritation, infection, or signs of illness — consult a healthcare professional.
Why This Recall Isn’t a Sign to Avoid Micellar Wipes Altogether
Although the recall is unsettling, experts emphasize that this incident doesn’t reflect a broader safety failure across all makeup remover wipes. According to dermatologists cited by Allure, the issue appears contained to a single lot, and the risk to general consumers remains low. Allure Still, it’s a timely reminder to inspect your skincare products periodically and verify lot numbers.
Users on community forums like Reddit have echoed similar sentiments:
“Makeup wipes are known for being harsh on the skin,” one user noted, recommending gentler alternatives such as oil cleansers or micellar water. Reddit
Another shared, “I had eye irritation after using Neutrogena wipes… stopped using them and my eyes improved.” Reddit
Safer Alternatives to Consider
If you’re moving away from Neutrogena wipes or simply looking to try something new, here are a few cleanser options worth exploring:
Sephora Take The Day Off Micellar Cleansing Wipes – Soft, effective, and great for sensitive skin.
MakeUp Eraser Reusable Cleansing Cloth Set – Eco-friendly and waste-free; these cloths can be washed and reused daily.
Birch Micellar Cleansing Tissue (Senite) – Clean, plant-based formulas that feel lightweight but effective.
These alternatives can help maintain your skincare routine with confidence — especially as Neutrogena addresses the current recall.
Final Thoughts: Staying Informed Is Empowering
The Neutrogena wipes recall is a strong reminder of the importance of product transparency and quality control in the beauty industry. While the risk to most users remains low, staying alert and informed ensures that you’re making safe choices for your skin.
If you’ve been using the recalled wipes, don’t panic — check your lot number, follow recall instructions, and consider switching to proven alternatives. And for everyone else, this moment offers a valuable lesson: regular reviews of your beauty stash can go a long way toward protecting your health.